It has been days without VW support in locating part 11K8273359B9

On February 3rd, 2024, I was rear-ended. My 2023 VW ID.4 was damaged, and I had just made the 3rd payment on January 20th. I located a repair facility that would accept an electric vehicle and scheduled my estimate for February 19th, 2024. The estimate was around $6,000 and was approved. I dropped my car off on March 4th, 2024, and that is where the failure starts. My vehicle was mostly repaired within 2 weeks of my drop-off date, but they are unable to locate part 11K8273359B9. This part holds the license plate lights and is required for legal opperation. Upon reaching out, there were 4 dealerships in the US that showed as having the part, and when I contacted them, they refused to sell it to me or anyone else. My local dealership is unable to give me an ETA on when the part will be available. I am not asking for the part for free; I am asking for them to locate the part for me to purchase. The failure of this manufacturer to support their vehicle by supplying adequate parts is astonishing. I have worked in the parts department of an OEM dealership for 10 years, and to have the manufacturer be unwilling to assist their customers is unheard of.

Percentage of days my vehicle has been in the shop: %

I reached out on April 12th, 2024, 39 days after my car entered the shop, to ask for help in locating the part. I was informed that they are unable to track their own parts.

I reached out again on April 21st, 2024, 48 days after my car entered the shop, and was told that I would have to use their service center as they are unable to help me.

I reached out again on May 18th, 2024, 75 days after my car entered the shop. Once again asking for help in locating the part. I added this site address to the tweet. I was informed that they are unable to assist in locating the part. When pressed as to why the sole source for the part is unable to assist, they stated that they "wish that I was able to provide more info". When asked if I have any other questions, I asked about a buyback. They wanted to move the conversation to DM's. I will upload the DM's if progress is not made.